A utility company had significant problems with unclean data. High expenses were incurred when sending documents as well as customer information, invoices or reminders. The employees despaired by the heavy workload due to bad phone calls and customer complaints. No one could find the cause. ICG took a different approach, searching for the reason without apportionment of blame. The source of the error was discovered by the outside view. It was due to missing specifications and not existing quality management. ICG found a solution through implementation of processes and quality management. Success factors:
Immer eine gute Lösung - Always a good Solution!